Frequently Asked Questions

  • How far in advance do I place an order?

We currently only open the diary for 3 calendar months at a time, therefore if you enquire for a date more than 3 months away you will be asked to get back in contact when the diary opens.

We require at least 2 weeks notice for bespoke cake orders, however we recommend placing your order at least 8 weeks in advance. We work on a first come first served basis and your order is not secure until your deposit has been received. We do not accept holding deposits, the details of the order must be confirmed at the time of booking.

  • How much are your cakes?

Prices are bespoke for each cake and depend on size, flavour and decoration. Starting prices for our most popular sized cakes are detailed here.

  • How do I know what size cake to order?

Our most popular sized cakes with a handy portion guide are detailed here. If you're still unsure or would like a quote for a bigger or tiered cake please get in contact.

  • Do you deliver the cakes, or do I collect?

The majority of orders are collection only from our location in Bromley. If you would like delivery a fee will apply. Please ask for a quote when placing your order. Delivery is subject to availability.

  • How do I transport the cake?

The best place to put the cake is in the footwell of the passenger seat side of the car or the boot. Ensure the heating is off, and in the summer make sure the car is air conditioned. 

  • How do I store the cake?

As all our cakes are made with buttercream, they should be stored in the fridge until 30-60 minutes before serving (weather dependent).

If you wish to display your cake for longer than this please state this at the time of booking as ganache will be used instead which can sit out for a longer period of time.

  • Do you have gluten free or dairy free options?

Sorry, we do not offer any allergy free cakes.

  • Do you make fondant covered cakes?

No, our cakes are decorated with either Swiss meringue buttercream or ganache only.

  • Do you sell cake toppers to go on the cakes?

We use several different trusted suppliers depending on what style cake topper you’d like. The cost of cake toppers is additional to the cake cost. If you'd like to purchase your own cake topper, our preferred supplier is Burnt Island Occasions and you can get 10% off your order with code ELDERCOTTAGE10 (affiliate).

  • Do you sell other baked goods?

Yes, we sell lots of other delicious sweet treats. These include biscuits, cupcakes, cakesicles and many more. Check these out here. Please get in touch if there’s something else you’d like us to bake for you.